Belize Training & Employment Centre
TRAININGS WE OFFER
Job Preparedness
Professional Development
Job Preparedness
- Business Process Outsourcing (BPO) Training
- Administrative Assistant Training
- Guest Service Training
- Accounts Clerk Training
- Waitstaff Training
- Housekeeping Training
Professional Development
- Customer Service Excellence
- Customer Relationship Management
- Communication Skills
- Conflict De-escalation
- Team Building and Workplace Culture Development
- Emotional Intelligence
- Project Management Introductory
- Monitoring and Evaluation
- Presentation Skills
- Human Resource Relations
- Supervisory Skills Development
- Training Techniques
BTEC Training CALENDAR 2024-2025 AVAILABLE NOW!
Browse the calendar below to see a list of upcoming trainings. To pre-register for any of the trainings, kindly email us at [email protected] or call us at +501-280-0323 and let us know which training(s) you are interested in.
BTEC is please to partner with Government, NGO's and key stakeholders in all the major industries in an effort to provide world class training and professional development courses.
Click on each logo to visit the corresponding entity's website:
Click on each logo to visit the corresponding entity's website:
Belize Chamber of Commerce and Industry (BCCI)
Belize Hotel Association
College of the Bahamas
Ignacia Cacho Library
Ministry of Health
The Gurus Office
Radisson Fort George Hotel & Marina
Women's Department
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Belmopan Active Youths
Belize Tourism Board
Community Rehabilitation Department
Infotel International
My Cielo Blue Senior Homecare
National Council of Ageing
OrisTech
Ready Call Center
University of Belize
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Belmopan City Council
Belize Tourism Industry Association
Department of Youth Services
ITVET Belize
Pan American Health Organization (PAHO)/World Health Organization (WHO)
RESTORE Belize
Belize Audobon Society
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Best Western Belize Biltmore Plaza
Centre for Community Resource Development
Ecumenical Junior College
Labour Department
National Drug Abuse Control Council
Productive Organisation for Women in Action (POWA)
Sister Cecelia Home for the Elderly
Invictus BPO
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Belize Family Life Association
Central Information Technology Office
Heritage Bank of Belize
Mercy Clinic
National Emergency Management Organization
Protel BPO
Sacred Heart College
National Committee for Families and Children
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Belize Training and Employment Centre (BTEC) is a unit of the Belize Trade and Investment Development Service (BELTRAIDE), which is a statutory body of the Government of Belize under the Ministry of Economic Development, Petroleum, Investment, Trade and Commerce.
BTEC is open to all interested in improving their employability skills and encourages and fosters an inclusive environment where participants, staff and the community demonstrate respect for diversity. Vision BTEC will be the lead centre for industry specific workforce development by providing effective, demand-driven, user-friendly, and value-based programmes that will develop, deliver, and sustain a quality workforce. Mission To develop a cadre of well-trained, marketable, and self-sufficient individuals able to confidently compete in the marketplace. |
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Sarita Bejerano Manager BTEC |
Marcelli Richards
Training & Recruitment Officer |
Tremett Perriott
Training Facilitator |
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Angelita Staine-Henderson Training & Facilitation Coordinator |
Shaday Garbutt
Admin and Communications Officer |
Tanya Ashby
Custodian |
Alvaro Ramirez
Office Assistant / Driver |
BTEC’s Job Preparedness Training focuses on preparing individuals to access employment by providing them with the tools necessary to increase their employability skills. Our trainings encompass soft skills (attitudes and behaviours) trainings and technical skills (industry specific). The Soft Skills Training is geared at developing attitudes and behaviours that will contribute to strong work ethics. These included: Professionalism, Positive Attitude, Effective Communication Skills, Time Management, Money Management, Managing Stress, Managing Conflict, Resume Writing and Interview Skills Preparation. Technical Skills are specific to the industry and are based on the best practices in the industry.
Business Process Outsourcing (BPO) Industry
This training provides participants with an Introduction into the industry by providing them with a firm foundation in Customer Service Basics and Sales. The Customer Service training includes: Introduction to Customer Service, why it’s important, telephone etiquette, building rapport with customers, handling difficult calls. The training is very interactive and participants are given real-life situations case examples as well as mock simulations.
This training provides participants with an Introduction into the industry by providing them with a firm foundation in Customer Service Basics and Sales. The Customer Service training includes: Introduction to Customer Service, why it’s important, telephone etiquette, building rapport with customers, handling difficult calls. The training is very interactive and participants are given real-life situations case examples as well as mock simulations.
Tourism Industry
The Tourism Industry is dynamic and engaging. Trainings in this service industry are built on a Customer centred foundation. All our hospitality trainings are based on industry best practices and are done in close collaboration with industry stakeholders. We offer: Guest Services (Front Desk) and Wait Staff and will be offering Bartending and Housekeeping/Janitorial Services as well as Kitchen staff trainings in the future.
The Tourism Industry is dynamic and engaging. Trainings in this service industry are built on a Customer centred foundation. All our hospitality trainings are based on industry best practices and are done in close collaboration with industry stakeholders. We offer: Guest Services (Front Desk) and Wait Staff and will be offering Bartending and Housekeeping/Janitorial Services as well as Kitchen staff trainings in the future.
Home-Health Care
The Basics of Care-giving training provides the basic knowledge, and skills needed to work with, and for older persons in a compassionate and respectful manner. The objectives of the trainings are: to promote a safe environment that will enhance health and wellness for older persons; promoting skills to take care of older persons; to create a cadre of trained care givers. The training has four components: soft skills, care-giving theory, first aid and CPR certification and internship.
The Basics of Care-giving training provides the basic knowledge, and skills needed to work with, and for older persons in a compassionate and respectful manner. The objectives of the trainings are: to promote a safe environment that will enhance health and wellness for older persons; promoting skills to take care of older persons; to create a cadre of trained care givers. The training has four components: soft skills, care-giving theory, first aid and CPR certification and internship.
Professional Development
Professional Development is the continuous process of acquiring new knowledge and skills that relate to one’s profession, job responsibilities, or work environment. BTEC provides professional development workshops for persons in the workforce who seek to improve their skillset making them more competitive and better able to handle the changing work cultures. Our trainings focus on the development of strong soft skills that will aid their interaction with their peers and their customers. We offer the following workshops: Customer Service Gold, Conflict Management, Work-place Safety, The Art of Selling, Advanced Customer Care, and Effective Communication Skills. We will be offering Problem Solving and Decision Making and Goal Setting in the future.
Professional Development is the continuous process of acquiring new knowledge and skills that relate to one’s profession, job responsibilities, or work environment. BTEC provides professional development workshops for persons in the workforce who seek to improve their skillset making them more competitive and better able to handle the changing work cultures. Our trainings focus on the development of strong soft skills that will aid their interaction with their peers and their customers. We offer the following workshops: Customer Service Gold, Conflict Management, Work-place Safety, The Art of Selling, Advanced Customer Care, and Effective Communication Skills. We will be offering Problem Solving and Decision Making and Goal Setting in the future.
“Job hunting was an issue, because employment was hard to find. The job opportunities are at a minimum out there. I’ve learned a lot of new skills. Some things that I had forgotten from high school I have re-entered them into my data-base. Because of my participation in BTEC’s training, I have enhanced my skills and now I am able to apply for jobs with more enthusiasm.”
- Lindsay H. |
“Have you ever been doing something but did not have an in depth knowledge of it? BTEC’s course hit the nail on the head. It was awesome and educational! I would highly recommend BTEC to anyone. It was a good experience. I found it very useful and knowledgeable for things that I was not aware of. I believe BTEC and its facilitators did an excellent job in educating us and made us equipped for the real workforce. Thank you BTEC!!! I hope the program will continue!!"
- Ruviera T. |
“The program really prepared me for my present employment. I can remember that such skills as my soft skills and technical skills are very vital in the workforce, because you use them in everyday life interacting with people. My advice to younger persons that are seeking employment is to take advantage of these opportunities that are available to them. The skills that are going to be learnt in this program will be very useful to them.”
- Aaron B. |
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